privacy policy

this is dollarhack's privacy policy — what data we collect, why, and what you can do about it. questions? reach out through the contacts tab.

what we collect

just the basics: your username, your email, and your ip address. if you fill out extra fields on your profile, that too. we collect this when you register, message us, use the site (see cookies below), or edit your profile.

what we do with it

your account exists so you can log in and use the site. we might email you about things happening on your account. your ip gets logged against certain actions for security — it's never shown publicly.

anonymous analytics

we also track some non-identifying technical info (browser, device type) just to see how many people visit and from where.

keeping it secure

we take reasonable steps to keep whatever you give us safe from unauthorized access.

cookies

cookies keep you logged in and remember your preferences. nothing more than that.

your rights

you can ask us for a copy of what we hold on you, ask us to fix it if it's wrong, or ask us to delete it — just reach out.

using the site means you agree

keep using the site and you're agreeing to this policy. don't agree? don't use the site. we'll also ask you to confirm this explicitly when you register.

this can change

we may update this policy over time. if it changes in a way that matters, we may ask you to re-confirm you're okay with it.

refund policy

when you can request a refund

• the subscription hasn't been activated or used at all since purchase.
• the request is made within 3 calendar days from the date of payment.
• you haven't broken the terms of service (no resale, no account sharing, no chargeback abuse).
• the problem is on our end — the service is down for over 48 hours and we can't restore access.

when refunds are not issued

• the subscription was activated, even once, no matter how long it was used.
• more than 3 days have passed since the purchase.
• you changed your mind ("i don't need it anymore").
• the account was banned for breaking the terms of service.
• the software wouldn't run due to a hardware/system mismatch that was documented in advance.
• you bought the wrong tier — double-check the plan before paying.

how to request a refund

message support on discord. include:

• your username on the site;
• the order id (find it in cabinet → payment history);
• a short reason for the refund.

we review requests within 3 business days. approved refunds are returned to the original payment method within 5-10 business days, depending on your bank or payment provider.

other refund conditions

• refunds go back to the original payment method only. payment-provider commissions, crypto network fees and exchange-rate differences are not compensated.
• a crypto refund is calculated from the amount in roubles at the rate on the day of the refund, minus the network fee.
• we do not issue partial refunds for unused days of an activated subscription.
• for a gifted subscription, only the person who paid can request a refund — not the person who received it. once the recipient activates it, it is treated as used.
• days added by a promo code, a referral reward, a test payment or any other free grant are not refundable in money.
• an approved refund revokes access immediately: the subscription is cancelled and the granted days are removed from the account.
• every request is reviewed individually. the decision is made at the administration's discretion and is final.

chargebacks

please contact us before issuing a chargeback through your bank — most issues can be resolved faster directly. filing a chargeback without first contacting support is considered a violation of the terms of service and may result in a permanent account ban.

terms of service

1. accepting these terms

using this site means you agree to these terms and to follow all applicable laws. don't agree? don't use the site. everything on here — content, code, branding — is protected by copyright and trademark law.

2. your license to use the site

we're giving you a personal, non-commercial license to view and download things from this site — not ownership of any of it. under this license you may not:

• modify or copy the materials;
• use them commercially or display them publicly;
• reverse-engineer any software on the site;
• strip out copyright notices; or
• hand the materials to someone else, or mirror them on another server.

break any of that and the license ends automatically — we can also end it at any time, for any reason. if it ends, delete anything you downloaded.

3. no warranty

everything on this site is provided as-is, with no guarantees of any kind — including that it'll work as expected or fit any particular purpose. we don't promise the materials here (or on sites we link to) are accurate or reliable.

4. limitation of liability

we're not liable for damages — lost data, lost profit, business interruption, whatever — from using or being unable to use this site, even if we knew it could happen. (some places don't allow this kind of limitation, so it might not apply to you.)

5. updates and errors

stuff on this site — prices, feature lists, screenshots — might be out of date or have a typo now and then. we don't guarantee everything here is current, and we can change things anytime without notice or promising to keep it updated.

6. links to other sites

we haven't reviewed every site we link to and aren't responsible for what's on them. linking to something isn't an endorsement of it — click through at your own risk.

7. changes to these terms

we can update these terms whenever we want, without notice. keep using the site and you're bound by whatever the current version says.

8. subscription

• your subscription lasts as long as the plan you bought. when it runs out, you renew manually — nothing auto-renews.
• abusing third-party payment services to get free access gets you banned permanently.
• reselling, cracking, or tampering with the software gets you banned permanently.
• we can end a subscription at any time, for any reason, without owing you anything — see section 12.

9. online gaming

we're not responsible for what happens to your game accounts as a result of using this site or our software. anything that happens to your accounts — banned, lost progress, whatever — is on you.

10. payment

fraudulent charges, chargebacks made in bad faith, or any kind of payment fraud gets your account disabled or terminated immediately, and we may pursue legal action. same goes for reselling or sharing your account.

11. detection risk and downtime

we do not promise the software is undetectable, and we never will. anti-cheat systems update constantly. after a game update the software may be taken offline for a while — that is a normal part of how this works, not a service failure, and it is not grounds for a refund. the risk of a game ban is yours alone.

12. account and access

• an account belongs to one person and is bound to one computer (HWID). you can reset the binding yourself once every 30 days.
• you are responsible for everything done through your account, including anything done by someone you gave access to.
• the administration may suspend or revoke a subscription, or block an account, at its sole discretion — at any time, without stating a reason, without prior notice and without a refund.
• a block for breaking these terms cancels any remaining subscription days with no compensation.

13. prices

prices and plan contents can change at any time without notice. a change never affects a subscription that has already been paid for — you keep the terms you bought on until it expires.

contacts

discord: dsc.gg/dollarhack

response time: usually within 24 hours, up to 3 business days on weekends.